These Terms & Conditions govern the use of the Umhlali Towing & Recovery website and the towing, recovery, and transport services we provide. By accessing our website or requesting our services, you agree to be bound by these terms.
“We”, “us”, and “our” refer to Umhlali Towing & Recovery, a division of Isipho Trans, based in Umhlali, KwaZulu-Natal. “You” refers to the customer or website visitor.
We provide 24-hour towing and vehicle recovery services across the KZN North Coast, including but not limited to:
We reserve the right to refuse service if a vehicle is in a condition that poses a safety risk to our operators or equipment.
Services can be requested by phone or WhatsApp. Our typical response time is 15–30 minutes within our coverage area, however response times may vary depending on traffic, weather, and demand.
When requesting service, you agree to provide accurate information about your location, vehicle, and the nature of the situation. False or misleading information may result in service refusal.
Fees are determined based on distance, vehicle type, time of day, and complexity of the recovery. A quote will be provided before or upon dispatch where possible. Payment is due upon completion of the service unless prior arrangements have been made.
We accept cash and electronic funds transfer (EFT). Additional fees may apply for after-hours callouts, public holidays, or specialised equipment requirements.
We take every reasonable care in the handling and transport of your vehicle. However, we are not liable for:
All our operators are fully insured. Any claim for damages must be reported within 48 hours of the service being completed.
Our website uses essential cookies to function properly. We may also use analytics cookies to understand how visitors use our site so we can improve it. You can choose to accept or decline non-essential cookies via the cookie banner displayed on your first visit.
Your cookie preference is stored locally on your device. You can clear this at any time by clearing your browser data.
We collect personal information (such as your name, phone number, and location) only when you request our services. This information is used solely to provide the service and is not shared with third parties except where required by law.
Contact form submissions are sent via WhatsApp to our dispatch line and are not stored on our servers. We do not sell or distribute your personal data.
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the new terms.
If you have any questions about these Terms & Conditions, please contact us:
